From Etsy News: "How We're Using AI to Support Sellers"
Shaping Etsy's Human-First AI Narrative
Etsy was already using AI across the marketplace, but seller awareness was low and skepticism was high. Sellers welcomed tools that could save time and improve visibility, but feared AI might dilute the creativity and originality that make Etsy special.
As the product marketing lead, I shaped Etsy’s Human-First AI narrative and brought multiple seller-facing tools under one cohesive strategy. Grounded in research, the messaging positioned AI as a practical assistant designed to empower creativity, boost discovery, and be built responsibly.
I partnered across Product, Research, Design, Policy, Legal, Comms, and Marketing to turn a complex portfolio into a clear, benefit-led story—driving strong product adoption and 80% positive seller sentiment.
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